Shipping
Which countries and regions do you ship to?
We currently ship mainly to East Asian regions such as South Korea, China, and Taiwan.
If you would like shipping to other countries or regions, please contact us via the Contact page.
How long does shipping take?
Orders are generally shipped within 2–3 business days after purchase.
Actual delivery times may vary depending on the destination country, customs clearance, and local shipping conditions.
Will customs duties or additional taxes apply?
Depending on your country or region, customs duties, import taxes, or additional fees may apply.
These charges are the responsibility of the customer, so please check your local customs regulations for details.
Can you tell me about your return and exchange policy?
If there is an issue with your item, please contact us through the Contact page.
Return and exchange eligibility will be reviewed individually based on the condition of the product and the reason for the request.
What payment methods do you accept?
We accept major payment methods supported by Shopify.
Available payment options can be confirmed during checkout.
How can I contact you?
If you have any questions, please contact us via the Contact page or our inquiry email.
We aim to respond within 2–3 business days.
Orders
Can I change or cancel my order after placing it?
Orders may be changed or canceled before shipment.
Once the order has been shipped, cancellations are no longer possible.
How can I confirm that my order was completed successfully?
Once your order is completed, a confirmation email will be sent to your registered email address.
If you do not receive the email, please also check your spam or junk folder.
I did not receive my order confirmation email.
Please check your spam folder and promotions tab first.
If you still cannot find the email, please contact us through the Contact page.
Can I change my shipping address?
Shipping addresses can be changed before the order has been shipped.
If you need to make changes, please contact us by email as soon as possible.
Can I place an order for multiple items together?
Yes, you may order multiple items together.
When possible, items will be shipped together in one package.
Will sold-out items be restocked?
Some items may be restocked depending on availability.
We are also considering adding a restock notification feature in the future.
Do you accept pre-orders?
At this time, we do not offer pre-orders.
Do you offer gift wrapping services?
Gift wrapping options are available for selected products.
Please check each product page for details.
Can I cancel only part of my order?
Depending on the order status, partial cancellations may be possible.
Please contact us first through the Contact page.
Can you issue a receipt or invoice?
We are currently reviewing our policy and process regarding receipts and invoices.
If you require one, please contact us in advance.